If you stumbled on this page, I am sure it was with a purpose. Either you have not been able to reach the India Today Book Club customer support or you haven’t received your free gifts or haven’t received the order at all.
Yes, Folks, beware of India Today Book Club offers... Read e-mails below to get the flow of the story. Or you can directly begin with the comments at the end.
"You cannot trust anyone these days, even reputed companies!"
Offer Details!
Terms and Conditions:
* Rs 300 to apply as order handling and delivery charges over and above the offer value of Rs 799.
* By placing the order, the purchaser understands and agrees to all the terms and conditions of the offer.
* We will take 3-4 weeks for delivery of order subject to stocks availability.
* It will not be possible to cancel the order once the order is placed.
* Offer is available only till stocks last.
* Actual product may vary from the images shown here.
* Living Media India Limited reserves the right to terminate or extend this offer or any part thereof at any time.
* All disputes are subject to the exclusive jurisdiction of competent courts and forums in Delhi/New Delhi only.
* All forms received after the cut-off date will not be entertained and hence not eligible for the offer. Living media India Pvt Ltd. will not be responsible for postal delays,transit losses or mutilation of the order form/parcel.
* For any further assistance, please call 011-40502424 or email us at feedback@indiatodaybookclub.com
The first mail I sent to ITBC after placing the order…
From: Sachin [mailto:mailfxx@gmail.com]
Sent: Wednesday, March 18, 2009 12:32 PM
To: response (ITBC)
Subject: Reference: MITBC-WEB-12182175: Offer
Hello,
I did a booking today for the offer. I would like to know if I will be given a call prior to the delivery of the goods. I ask this because I have given my residence address for delivery. So, I might not be available at all times there. And there is no one at home.
Also, please confirm that the "Reebok TShirt size" is "L" or "Large"
Thanks,
Sachin
9XX
Response from ITBC...
On Fri, Mar 20, 2009 at 4:08 PM, Response wrote:
Dear Member,
Thanks for mail to us.
With reference to your mail we would like to inform you that your has been fully processed form our side and it will be dispatch as soon as possible so it is not possible to dispatch this order to other address. Kindly try to receive this parcel as the same address and provide us that address mostly you present there. As per your query we would like to inform you that no any Reebok T-shirt in your order which you have place.
Kindly note down your Membership number for future reference ITBC09948052
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best services always.
For any further query or assistance please feel free to get back to us or contact us on 011-40502424, 1800-10-24242(toll free)
Thanks & Regards,
JAMSHED ALI
India Today Book Club
My response to ITBC...
On Fri, Mar 20, 2009 at 5:54 PM, Sachin wrote:
What do you mean by NO ANY REEBOK TSHIRT
There was an offer right???
My second e-mail to ITBC. Consider yourself lucky if you get to the customer care!
On Fri, Mar 20, 2009 at 6:04 PM, Sachin wrote:
And what about your customer service? I have placed so many calls on your toll free number and I get no response.
I applied for the scheme Reebok TSHIRT , A BAG and CD's for rupees 1099(700 +399)=1099
Any other offers will be rejected and further promotional mails from your end will go into my spam box.
Thank you.
Sachin
And surprisingly, even before I got a clarification to my last query, I got an SMS which said that the order had been processed...
From: Sachin
Date: Fri, Mar 20, 2009 at 6:05 PM
Subject: Re: order details and address related
To: Response
Hello,
Even before attending my queries, you have processed my order-0GA090037898???
What are you sending in the dispatchment???
Immediately, I wrote back to ITBC...
---------- Forwarded message ----------
From: Sachin
Date: Fri, Mar 20, 2009 at 6:13 PM
Subject: About order:0GA090037898
To: response@indiatodaybookclub.com
Please cancel the order if these items are not coming via VPP:
a) 8 CD's
b) Reebok TShirt
c) Adidas Bag
I have seen numerous complaints on the internet regarding the non-delivery of the aforesaid items.
http://www.consumercomplaints.in/complaints/india-today-book-club-c86529.html
Needless to say, I will not accept the consignment if it doesn't contain the above said items and lastly, this is my last transaction with your organization.
Thanks,
Sachin
+91XX
This e-mail from ITBC didn’t make sense at all. It was a simple case of beating around the bush!
---------- Forwarded message ----------
From: Response
Date: Tue, Mar 24, 2009 at 3:53 AM
Subject: RE: order details and address related
To: Sachin
Dear Member,
We thank you for your e-mail to us.
In this regard we would like to inform you that we have dispatched your order through ARAMEX COD under the consignment number 6127210235.
We request you to kindly wait for some more time and you will receive the same at the earliest.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Executive Relations
India Today Book Club
And again, I received an e-mail after 12 days...
and it is funny…security reason, EH?
On Mon, Apr 6, 2009 at 4:34 PM, Response wrote:
Dear Member,
Thanks for your mail to us.
With reference to your mail, we would like to inform you that as you will receive the parcel kindly intimate us about the same along with your T-shirt size and invoice number, so that we can dispatch the same from our end in the next lot. This is to inform you that due to security reason we do not dispatch the free gift along with the parcel.
Kindly make a note of your membership number as given below for future reference.
* ITBC09948052
We assure to provide you with best service always.
For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _
011-4050-2424 or 1800-102-4242(Toll Free**)
Thanks & Regards
Zishan Ahmed
India Today Book Club
My reply to ITBC's response...
From: Sachin [mailto:mailxx]
Sent: 2009-04-06 16:41
To: response (ITBC)
Subject: Re: order details and address related
Nothing was mentioned in your TOC about gifts arriving late!
What is the use of providing TSHIRT size on your page( when I initially signed up for the offer..)when I need to inform you again about my size again now???
I understand your marketing gimmick. Do what you can. Am not accepting your parcel as you all have violated TOC's of the offer.
Dear Member
Thanks for your email.
With reference to your mail we would like to inform you that as your order has been already dispatched from our end, it is not possible for us to cancel the same. Kindly accept the delivery as it reaches to your doorsteps.
We value your association with the India Today Book Club and assure you of our best services at all times.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 am to 6:30 pm) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Executive Relation
India Today Book Club
My response to ITBC...
---------- Forwarded message ----------
From: Sachin
Date: Wed, Apr 8, 2009 at 4:37 PM
Subject: Re: order details and address related
To: Response
I am sorry but I am not accepting your offer.
Thereafter, I thought of writing to ITBC directly. In search of the ITBC contacts, I accidentally stumbled upon Mr. Prabhu Chawla’s blog.
So, I posted a comment to Mr. Prabhu Chawla on "Seedhi-Baat". I waited for a day, to see if action will be taken, before posting this piece on my blog.
Dear Mr. Chawla,
Greetings! I didn't stumble into your blog-site by chance and this doesn't pertain to the talk you had with Mr. Anand. But, rather, it is due to unavoidable circumstances. I am not too sure if you do write the blogs yourself or you have a "ghost-writer". I wouldn't care and further I don't know if this comment will approved. This is but a strict "Seedhi Baat" about what is happening with a subsidiary of India Today- the India Today Book Club.
Do you realize there are tens of hundreds of bad reviews for the book club and it is has reference directly to "Aajtak" as per the confidentiality note in the e-mails they sent?
I didn't care about these but ITBC has proved that the reviews are correct!!
As per the marketing policy, I received an email about CD's+TShirt+Adidas bag at Rs.1099(inclusive of delivery charges). I went ahead trusting your brand but it seems only the CD's will be sent. A lot of my friends have also been "cheated" like this-luring prospective customers with e-mails and not delivering what is promised.
I had a torrid time reaching the customer care and when I did, they informed me that I need to read the TOC. This is funny the ad about the offer is as big as the webpage itself and TOC doesn't specify sending packages by parts.
When I see "Aajtak", I see a lot of breaking news everyday, everyhour. Have you ever thought of portraying ITBC scam on your news channel? Or is the media based on selfish values?
I can give you lots of reviews available on the internet on ITBC, if you don't believe in this.
If you do not have the authority, do please forward to the authorities concerned. I trust you with the job of being a responsible constituent of the Indian Media.
Best Regards,
Sachin
I haven't yet received a feedback...
Incase you receive offers like this from any company, Remember to:-
a)Check offer reviews and feedback by searching the Internet. "ITBC" and companies like "Country Club" has tons of negative feedback from customers.
b)Check the e-mail address of the sender.
c)If you have doubts, approach the company through it customer care and inquire.